Ecobee Eb-State5p-01 Pro Smart Thermostat

Much easier to install and set up than I had feared. Very clear menus. Very easy to customize. Wish I’d done it years ago. Love being able to have the house warm up before I return from a trip.

One of the best smart products I’ve used. The ecobee circulates air without running the a/c, eliminating hot rooms. I’ve been able to set the thermostat to 77* compared to 72* to feel comfortable. I’m interested to see long-term savings!

Great smart thermostat with great user interface and app/web interface and integrated Amazon Echo (Alexa) and integrates with Apple HomeKit. I have this ecobee 5, 2 ecobee 4’s, 2 ecobee 3 lites, and 2 ecobee Smart Si’s between 2 homes. This is the best one yet: glass front pane, prettier external sensor. Couldn’t be happier with it!

Support is awful. They do not honor the warranty.I purchased 3 Ecobee Lites for my home. After 3 months, one unit began malfunctioning. I called in support and even though they could see the issues remotely, they challenged whether the issue was theirs. I showed them how the readings from the unit differed from a stand alone room thermometer. They said the other themometer must be wrong. They required me to install a remote sensor next to the Ecobee.After collecting data for a couple weeks, I called back. I had pictures showing the two Ecobee devices were as much as 6 degrees off. I had pictures showing the room was set to be at 83 degrees yet the actual temperature was 90 degrees?Was this enough? Nope, I had to reset the unit. I had to reset the remote sensor. I had to install the sensor on another unit to prove it wasn’t faulty.Still not enough to get a replacement unit.All told, I have spent two phone calls totally over 2 hours trying to troubleshoot the issue with their product. At no point have the expressed there is any issue with configuration.I am an experienced technical person. What is someone wasn’t? I have no doubt that Ecobee would blame them and walk away.There are other options. Run away from this company.

I installed the ecobee and after 2 days of working, my heat stopped working. I woke up to my house being 50 degrees. I spent some time with the support and they ended up telling me everything with the thermostat seems to be fine and the problem was with my furnace. I would need to call a HVAC technician to come take a look at the furnace.The HVAC technician bypassed the ecobee and was able to see the furnace was fine and the problem was with the thermostat. He turned the heat back on by putting on the old thermostat. So not only did this stop working after 2 days but I also had a $100 repair bill from the HVAC company. ecobee wouldn’t help me out at all on the bill. They claimed they ruled out any issues with the thermostat and stand by their conclusion but would let me return the unit if I wanted.Needless to say, I wouldn’t recommend this product nor the ecobee support. I’m buying a Nest instead.

Great smart thermostat with the exception with the geofence feature. This feature works with your cell phone which senses when you leave home to turn down your thermostat and turns it back on when you return but it only works with one cell phone. Its a problem that one cell phone leaves the premise but there’s still people on the premise and the thermostat turns down.